IMPORTANT STUFF
MY PROMISE
Grooming is my passion and most definitely not ‘just a job’. I take great pride in my work and my aim is to make your dog look and feel their best when they leave my salon.
Grooming sessions should be eagerly anticipated and not seen as something to run from! I work to ensure your dogs’ experience is enjoyable, positive, safe and fun. They will be the focus of everything I do while they are in my care. Your dogs’ safety, and gaining the trust of you both, will be at the forefront of everything I do.
Your dog will be groomed at a pace they are comfortable with. I work patiently with nervous dogs to calm, reassure and make them comfortable with the grooming process.
The products I use are professional grade, rigorously researched, tested and widely used by fellow professionals. I would never work with a product that I wouldn’t use on my own pets.
I strongly believe in HUMANITY BEFORE VANITY. As a professional groomer it is my responsibility to work WITH you, the owner, to achieve the look you desire, whilst ensuring your dogs’ comfort, welfare, health and happiness are the priority.
Please be aware, your dog (if he/she wishes) will be cuddled
to within an inch of their life.
Jo Taylor.
Salon Manager
SMALL PRINT
CANCELLATION CHARGE
Whilst I understand ‘life happens’, missed appointments, or cancellation with less than 48hrs notice, will incur a charge of £20 before I can rebook. Please appreciate I run an appointments system. I will struggle to fill your slot at short notice and therefore suffer financial loss.
FLEA CHARGE
Should your dog be found to be smuggling undesirable passengers into the salon there will be a charge of £5.
This is to cover treatment of the salon.
LATE CHARGE
I groom one-to-one so that the dogs in my care have my undivided attention.
Late drop offs may mean I cannot complete a quality groom in the remaining time and we may have to reschedule.
Late collections have a detrimental effect on bookings for the rest of the day. Therefore, a charge of £10 will be incurred for every 20 minutes over the agreed collection time that dogs are eagerly waiting for parents to return.